How quickly can you attend?
For booked work, we can usually visit within two working days. For an emergency like a burst pipe or boiler failure, we keep daily slots open and aim to reach you the same day where possible.
Can I get a written quote for a new boiler?
Yes. We survey the existing system first, then send a detailed quote with parts and labour listed separately. We only start work once you've approved it in writing.
Are your engineers qualified and insured?
We hold public liability insurance and every engineer has the relevant qualifications for their work. We can provide certificates before your appointment.
What if the job turns out to be bigger than the quote?
If we uncover unexpected issues, we stop work and explain what we found. Any extra costs are agreed with you before we continue.
Do you handle emergencies outside normal hours?
We run a rota for evening and weekend emergencies. Booked jobs are scheduled within working hours so you know exactly when to expect us.
Do you clear up afterwards?
We lay dust sheets, remove all waste and old units, and leave the area as tidy as we found it.